Rapportalk Ltd Privacy Policy
Privacy notice V1001.2 updated: 12-05-2021
Our contact details
Address: 46 Syon Lane, Isleworth, TW7 5NQ
Phone : 07734 104925
E-mail: via rapportalk.co.uk contact page
The type of personal information we collect
We currently collect and process the following information:
- Your name, contact email, phone number/s and query details you supply via our contact form.
- Recaptcha analysis provided by Google, used to protect our website against spam messages.
- Google Analytics data, which primarily collects website data such as:
- Time of visit, pages visited, and time spent on each page of the webpages
- Referring site details (such as the URL a user came through to arrive at this site)
- Type of web browser
- Network location and IP address.
- Google Analytics’ Terms of Service prohibit the collection of personally identifiable data such as name, email address, or billing information.
- We are only interested in the number of visitors to our site (site traffic), where those visitors are based in the world (location), and which pages are most visited by our website users.
- Unless you voluntarily supply your name and contact details to us via the online contact form, we do not collect any other personal details about you from our website.
How we get the personal information and why we have it
Any personal information we collect is provided to us directly by you for one of the following reasons:
- You have contacted us via the online contact form
- You have specifically asked us to contact you for a discussion, quote or other purpose.
We will not pass your information to any third parties for marketing, data collection or monetary gain.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your explicit consent. You can withdraw this consent at any time by writing to us at the address above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is stored electronically in our contacts database.
We will keep your data for 12 months, unless we have an ongoing contractual or ad-hoc client-supplier relationship with you. Otherwise we will dispose of your information by deleting any electronic records from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please write to us at: Business Manager, Rapportalk Ltd., 46 Syon Lane, Isleworth, TW7 5NQ, if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Business Manager, Rapportalk Ltd., 46 Syon Lane, Isleworth, TW7 5NQ.
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
Write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: https://www.ico.org.uk